{"id":598,"date":"2026-05-01T21:53:35","date_gmt":"2026-05-01T21:53:35","guid":{"rendered":"https:\/\/support.insight.oup.com\/?p=598"},"modified":"2026-05-12T16:48:47","modified_gmt":"2026-05-12T16:48:47","slug":"customer-support-ai-study-assistant","status":"publish","type":"post","link":"https:\/\/support.insight.oup.com\/de\/other-topics\/ai-study-assistant\/customer-support-ai-study-assistant\/","title":{"rendered":"What kind of customer support is available for the AI Study Assistant?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Though the tool is easy to use, with no training necessary, below is an overview video: <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Oxford Insight AI Study Assistant\" src=\"https:\/\/player.vimeo.com\/video\/1148658169?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">If you have difficulty using the AI Study Assistant, please\u00a0<a href=\"https:\/\/oxfordinsight.oup.com\/tech-support-ticket\/\" target=\"_blank\" rel=\"noreferrer noopener\"><a href=\"https:\/\/support.insight.oup.com\/contact-us\/\" data-type=\"page\" data-id=\"667\">Contact\u00a0Us<\/a><\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Related:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"http:\/\/support.insight.oup.com\/instructor-support\/hours-for-customer-support\/\">What are the hours of operation for customer support?<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Though the tool is easy to use, with no training necessary, below is an overview video: If you have difficulty [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"templates\/what-is-oxford-reading-buddy.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[55],"tags":[57,35],"class_list":["post-598","post","type-post","status-publish","format-standard","hentry","category-ai-study-assistant","tag-ai-features-and-capabilities","tag-general-guidance"],"translation":{"provider":"WPGlobus","version":"3.0.7","language":"de","enabled_languages":["en","es","de","fr","ru"],"languages":{"en":{"title":true,"content":true,"excerpt":false},"es":{"title":false,"content":false,"excerpt":false},"de":{"title":false,"content":false,"excerpt":false},"fr":{"title":false,"content":false,"excerpt":false},"ru":{"title":false,"content":false,"excerpt":false}}},"acf":[],"_links":{"self":[{"href":"https:\/\/support.insight.oup.com\/de\/wp-json\/wp\/v2\/posts\/598","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.insight.oup.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.insight.oup.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.insight.oup.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.insight.oup.com\/de\/wp-json\/wp\/v2\/comments?post=598"}],"version-history":[{"count":0,"href":"https:\/\/support.insight.oup.com\/de\/wp-json\/wp\/v2\/posts\/598\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.insight.oup.com\/de\/wp-json\/wp\/v2\/media?parent=598"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.insight.oup.com\/de\/wp-json\/wp\/v2\/categories?post=598"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.insight.oup.com\/de\/wp-json\/wp\/v2\/tags?post=598"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}