errors – Page 2 – Oxford Insight Support

Help Topics > errors

I’m enrolled but Insight doesn’t recognize me—how do I resolve roster mismatches?
I’ve received an error in my Oxford Insight course that says there is no such course/course not found. How can I resolve that?
I/my students have been enrolled in an incorrect course section of an OUP-hosted course. How can that be corrected?
My access code is invalid—how can I get a working one or proceed without it?
My grades are not syncing with my course’s gradebook, though I’ve completed the assessment. How can that be corrected?
Videos/case study media won’t play. What browser settings or steps should I check?
We adopted a different edition—how do I ensure the correct content and links are provisioned?
What should I do if I have a technical issue with the AI Study Assistant?
Why am I seeing a paywall even after purchasing access or entering an access code?
Why can’t I access my course after my 14-day trial expired?