{"id":380,"date":"2026-04-16T17:56:16","date_gmt":"2026-04-16T17:56:16","guid":{"rendered":"https:\/\/support.insight.oup.com\/?p=380"},"modified":"2026-05-12T16:48:49","modified_gmt":"2026-05-12T16:48:49","slug":"extension-product-access","status":"publish","type":"post","link":"https:\/\/support.insight.oup.com\/ru\/instructor-support\/extension-product-access\/","title":{"rendered":"Can you grant a short extension to customers who have lost product access?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Yes. If a technical issue causes you or your students to lose whole\/partial access to your resources, we can extend the access so that you don\u2019t lose out. Please <a href=\"https:\/\/support.learninglink.oup.com\/s\/contactsupport\"><\/a><a href=\"https:\/\/oxfordinsight.oup.com\/tech-support-ticket\/\">Contact&nbsp;Us<\/a> with the below details so that we can do this for you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>name and institutional email addresses for all affected users&nbsp;<\/li>\n\n\n\n<li>institution&nbsp;name<\/li>\n\n\n\n<li>resources affected (e.g., <em>Interplay 16e Student Resources, SQE1 Prep &amp; Practise, Cognition 2e Insight Courseware<\/em>, etc.)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Once we receive this information, we will respond ASAP to confirm the steps taken.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Yes. If a technical issue causes you or your students to lose whole\/partial access to your resources, we can extend [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"templates\/what-is-oxford-reading-buddy.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[19,2,17,4],"tags":[49,35],"class_list":["post-380","post","type-post","status-publish","format-standard","hentry","category-course-setup-management","category-instructor-support","category-registration-access","category-student-support","tag-access-length","tag-general-guidance"],"translation":{"provider":"WPGlobus","version":"3.0.6","language":"ru","enabled_languages":["en","es","de","fr","ru"],"languages":{"en":{"title":true,"content":true,"excerpt":false},"es":{"title":false,"content":false,"excerpt":false},"de":{"title":false,"content":false,"excerpt":false},"fr":{"title":false,"content":false,"excerpt":false},"ru":{"title":false,"content":false,"excerpt":false}}},"acf":[],"_links":{"self":[{"href":"https:\/\/support.insight.oup.com\/ru\/wp-json\/wp\/v2\/posts\/380","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.insight.oup.com\/ru\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.insight.oup.com\/ru\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.insight.oup.com\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.insight.oup.com\/ru\/wp-json\/wp\/v2\/comments?post=380"}],"version-history":[{"count":0,"href":"https:\/\/support.insight.oup.com\/ru\/wp-json\/wp\/v2\/posts\/380\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.insight.oup.com\/ru\/wp-json\/wp\/v2\/media?parent=380"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.insight.oup.com\/ru\/wp-json\/wp\/v2\/categories?post=380"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.insight.oup.com\/ru\/wp-json\/wp\/v2\/tags?post=380"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}