{"id":398,"date":"2026-04-20T16:21:48","date_gmt":"2026-04-20T16:21:48","guid":{"rendered":"https:\/\/support.insight.oup.com\/?p=398"},"modified":"2026-05-12T16:55:44","modified_gmt":"2026-05-12T16:55:44","slug":"cannot-log-in","status":"publish","type":"post","link":"https:\/\/support.insight.oup.com\/ru\/student-support\/cannot-log-in\/","title":{"rendered":"I can\u2019t log in \/ didn\u2019t receive a password reset email. What do I do?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">When trying to log in to Oxford Insight, make sure you are using the link made available to you by your instructor. This course-specific link will auto-enroll you in the appropriate course in the first instance. After creating your account and being auto-enrolled, you will use the link to be taken directly into your course the remainder of the term. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have already completed the registration process to create an account, first try the \u201cForgot your password?\u201d link on the <a href=\"https:\/\/oup.junction.app\/#\/login\">login page<\/a>. Be sure to use the same email address you used when registering. Please <strong>allow at least 30 minutes for the email to arrive and check your spam folder.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you never receive a password reset email, please <a href=\"https:\/\/support.learninglink.oup.com\/s\/contactsupport\"><\/a><a href=\"https:\/\/oxfordinsight.oup.com\/tech-support-ticket\/\"><a href=\"https:\/\/support.insight.oup.com\/contact-us\/\" data-type=\"page\" data-id=\"667\">Contact Us<\/a><\/a> and we will check your account.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When trying to log in to Oxford Insight, make sure you are using the link made available to you by [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"templates\/what-is-oxford-reading-buddy.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[17,4,13],"tags":[33,38],"class_list":["post-398","post","type-post","status-publish","format-standard","hentry","category-registration-access","category-student-support","category-troubleshooting","tag-enrollment","tag-errors"],"translation":{"provider":"WPGlobus","version":"3.0.6","language":"ru","enabled_languages":["en","es","de","fr","ru"],"languages":{"en":{"title":true,"content":true,"excerpt":false},"es":{"title":false,"content":false,"excerpt":false},"de":{"title":false,"content":false,"excerpt":false},"fr":{"title":false,"content":false,"excerpt":false},"ru":{"title":false,"content":false,"excerpt":false}}},"acf":[],"_links":{"self":[{"href":"https:\/\/support.insight.oup.com\/ru\/wp-json\/wp\/v2\/posts\/398","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.insight.oup.com\/ru\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.insight.oup.com\/ru\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.insight.oup.com\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.insight.oup.com\/ru\/wp-json\/wp\/v2\/comments?post=398"}],"version-history":[{"count":0,"href":"https:\/\/support.insight.oup.com\/ru\/wp-json\/wp\/v2\/posts\/398\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.insight.oup.com\/ru\/wp-json\/wp\/v2\/media?parent=398"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.insight.oup.com\/ru\/wp-json\/wp\/v2\/categories?post=398"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.insight.oup.com\/ru\/wp-json\/wp\/v2\/tags?post=398"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}