- How do I make my Oxford Insight course available to my students?
- We adopted a different edition—how do I ensure the correct content and links are provisioned?
- Why haven’t I received a link to my Insight course?
- Why does clicking the link to my Insight course produce an error?
- How do I see all Insight assignments in my LMS course/gradebook before my students submit any assessments?
- How do I adjust my Oxford Insight course settings?
- How do I hide or remove content in my Oxford Insight course?
- How do I add content to my Oxford Insight course?
- How do I copy a chapter between courses?
- How do I navigate the e-book in my course?
- I didn’t receive (or can’t find) my activation/verification link—can you resend it?
- My account has been locked due to multiple failed login attempts. Can you help me unlock my account?
- How do I add a teaching assistant to my Insight course?
- How do I adjust the Student Engagement report and/or the Study Center to show meaningful information?
- How do I fix access problems when trying to open a resource in my Insight course?
- I have found a content error (missing or incorrect content). How can I get that corrected?
- How do I change my email/identity if my LMS and Insight accounts don’t match?
- I am interested in gaining access to resources for a title but am told they are not available in my location. How can that be corrected?
- I would like access to the resources of an edition that appears to no longer be available. Is that possible?
- How do I fix problems with grades syncing from my Insight course to my LMS course?
- How do I fix scores that are missing from my LMS gradebook?
- There are too many items appearing in my LMS gradebook. How do I reduce the number of assignments shown?
- How should my students pursue refunds or billing reversals tied to Insight enrollments?
- My institution uses an Affordability Program—how are students authenticated (do they need codes)?
- Can you grant a short extension to customers who have lost product access?
- What is the AI Study Assistant?
- After copying an Oxford Insight, how do I prevent broken or stale Insight links?
- Can I get a desk/inspection copy for my Insight-supported title?
Assessment Settings
- What are all of the Activity Settings in my course?
- How do I adjust my Oxford Insight course settings?
- How do I change the point value of an assessment?
- How do I edit or remove an OUP-provided assessment or add my own assessment?
- How do I edit a question in an assessment that already has submissions?
- I removed content from my course. How do I get it back?
- How do I fix problems with grades syncing from my Insight course to my LMS course?
- How do I see all Insight assignments in my LMS course/gradebook before my students submit any assessments?
- There are too many items appearing in my LMS gradebook. How do I reduce the number of assignments shown?
- How do I find the settings used for OUP-provided assessments?
- How do I create a set of assessment settings that I can apply to multiple assessments?
- How do I set assessment settings for multiple assessments at once?
- How do I change complex settings on multiple assessments?
- How do I fix scores that are missing from my LMS gradebook?
- How are missing submissions scored?
- How do I override the auto-calculated score for specific questions and give all students full credit?
- How do I set due dates in my Oxford Insight course?
- How do I set a specific assignment to automatically accept late submissions?
- How do I set my course to automatically accept late submissions for all assignments?
- How do I accept specific late submissions without setting a course-wide late work policy?
- I want to tune grade sync behavior (naming, categories, weighting). What are best practices?