Troubleshooting – Oxford Insight Support

Help Topics > Troubleshooting

What are the hours of operation for customer support?
I’ve encountered errors on the website, such as “Page Not Found” or blank pages
I have found a content error (missing or incorrect content). How can I get that corrected?
How do I fix a problem with pages not loading?
- Videos/case study media won’t play. What browser settings or steps should I check?
I am unable to enroll in my instructor’s course. What should I do?
- I have enrolled in an incorrect Oxford Insight course. How do I move to the correct course?
- I’m enrolled but Insight doesn’t recognize me—how do I resolve roster mismatches?
I can’t log in / didn’t receive a password reset email. What do I do?
How do I change my account email or merge a personal and school account?
I am interested in gaining access to resources for a title but am told they are not available in my location. How can that be corrected?
Why am I seeing a paywall even after purchasing access or entering an access code?
I don’t see my purchase in my virtual bookshelf/library—where is my book?
I have been given access to the incorrect edition of my title. How can that be corrected?
I’ve received an error in my Oxford Insight course that says there is no such course/course not found. How can I resolve that?
My access code is invalid—how can I get a working one or proceed without it?
The site says my code was already redeemed—how do I access the content?
My account has been locked due to multiple failed login attempts. Can you help me unlock my account?
My Insight assignment settings don’t match my instructor’s course policy (e.g., late work handling)—who can adjust this?
My grades are not syncing with my course’s gradebook, though I’ve completed the assessment. How can that be corrected?
Can I get an extension after missing a due date or losing access?