LMS/VLE integration
- I am an Administrator/Instructor, how can I get started with Oxford Insight in my LMS/VLE?
- How do I use the Oxford Insight tool, now that it’s been installed in my LMS/VLE?
- How am I able to use Oxford Insight in my course if I do not have an LMS/VLE, or if I am not able to use my institution’s LMS/VLE?
- After copying an Oxford Insight, how do I prevent broken or stale Insight links?
Troubleshooting
- What are the hours of operation for customer support?
- How do I change my email/identity if my LMS and Insight accounts don’t match?
- How do I fix a problem with pages not loading?
- I’ve encountered errors on the website, such as “Page Not Found” or blank pages
- I have found a content error (missing or incorrect content). How can I get that corrected?
- My account has been locked due to multiple failed login attempts. Can you help me unlock my account?
- A link in my Insight course returns “Page not found”—how can I get the correct activity URL?
- How do I fix access problems when trying to open a resource in my Insight course?
- My students are not able to access my course. How do I open it?
- How should my students pursue refunds or billing reversals tied to Insight enrollments?
- After copying an Oxford Insight, how do I prevent broken or stale Insight links?
- I am interested in gaining access to resources for a title but am told they are not available in my location. How can that be corrected?
- I have been given access to the incorrect edition of my title. How can that be corrected?
- I/my students have been enrolled in an incorrect course section of an OUP-hosted course. How can that be corrected?
- We adopted a different edition—how do I ensure the correct content and links are provisioned?
- I removed content from my course. How do I get it back?
- How are missing submissions scored?
Accessibility
Other Topics
- What are the hours of operation for customer support?
- I’ve encountered errors on the website, such as “Page Not Found” or blank pages
- I have found a content error (missing or incorrect content). How can I get that corrected?
- How do I change my account email or merge a personal and school account?
- I am interested in gaining access to resources for a title but am told they are not available in my location. How can that be corrected?
- I would like access to the resources of an edition that appears to no longer be available. Is that possible?
- What is the AI Study Assistant?
- I want to submit a copyright permission request
- Can I get a desk/inspection copy for my Insight-supported title?
- What are recent updates to the Oxford Insight platform?
AI Study Assistant
- What is the AI Study Assistant?
- What can I do with the AI Study Assistant?
- How does the AI Study Assistant work?
- Can the AI Study Assistant be used to search the web?
- Do all Oxford Insight users have access to the AI Study Assistant?
- How should I access the AI Study Assistant?
- What makes a good prompt, question, or query for the AI Study Assistant?
- What is the AI Study Assistant *not* designed for?
- What are you doing in response to the high energy demands of AI?
- Can the AI Study Assistant write an essay or an assignment for me?
- Is the AI Study Assistant easy to use?
- What kind of training or support for the AI Study Assistant is available for new users?
- How can I give feedback about my interactions with the AI Study Assistant?
- Why is the AI Study Assistant labeled “beta”?
- When will the AI Study Assistant no longer be in “beta”?
- What are the key features and benefits of the AI Study Assistant?
- How does the AI Study Assistant ensure the reliability of the information provided?
- Can the AI Study Assistant hallucinate?
- Can the AI Study Assistant answer queries written in languages other than English?
- Can I upload documents to the AI Study Assistant?
- Can I access previous conversations in the AI Study Assistant?
- Can I switch the AI Study Assistant off?
- How does the AI Study Assistant meet accessibility standards?
- What are the system requirements for using the AI Study Assistant?
- Can my instructor or university see my conversations in the AI Study Assistant?
- How does the AI Study Assistant protect my confidentiality and data privacy?
- What security measures are in place in the AI Study Assistant to safeguard my data?
- What data do you collect in relation to the AI Study Assistant, and who has access to it?
- Is the AI Study Assistant compliant with relevant data protection regulations?
- What is done with the information I type in to the AI Study Assistant? Will it be used to train the AI Study Assistant?
- Can I opt out of the AI Study Assistant?
- Is there an additional cost for the AI Study Assistant?
- What kind of customer support is available for the AI Study Assistant?
- How often is the AI Study Assistant updated with new features and information?
- What should I do if I have a technical issue with the AI Study Assistant?